• WARRANTY POLICY
- ALL ITEMS WE SELL ARE NOT SOLD ON A TRIAL BASIS AND ARE NOT RETURNABLE. ANY CANCELLATIONS MUST BE DONE SO BEFORE 48 HRS OF THE ORDER BEING PLACED. THE REASON WE DON’T ACCEPT RETURNS IS THAT SOME GUYS WOULD LOVE TO TRY EVERY ITEM WE HAVE AND RETURN IT TO EXPERIMENT WITH SOMETHING ELSE. AND WE WOULD END UP WITH A WAREHOUSE FULL OF USED MERCHANDISE. THIS ALSO ENSURES THAT EVERYONE ONLY GETS NEW PERFECT VIRGIN MERCHANDISE. (OBVIOUSLY, THIS DOESN’T APPLY TO DEMOS OR ITEMS PURCHASED IN THE GARAGE SALE SECTION )
PRICES AND SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE. TOLEX AND GRILL CLOTH COLORS ARE SUBJECTIVE AND CAN VARY SLIGHTLY BATCH TO BATCH. THERE IS NO GUARANTEE ON PERFECT MATCHES.
THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING.
ALL PACKAGES ARE SHIPPED NO SIGNATURE REQUIRED UNLESS YOU REQUEST IT ON THE ORDER. IF YOU DO NOT REQUEST SIGNATURE REQUIRED AND IT IS STOLEN OFF OF YOUR PROPERTY, NEITHER AVATAR OR UPS IS RESPONSIBLE TO PAY ANY CLAIMS.
– LIMITED WARRANTY –
ALL AVATAR ® PRODUCTS ARE GUARANTEED FOR ONE YEAR LABOR AND THIRTY DAYS PARTS. SPEAKERS AND TUBES HAVE A 30 DAY WARRANTY EXCEPT FOR CELESTION SPEAKER WARRANTY. (SEE BELOW)
THE LIMITED WARRANTY DOES NOT COVER PRODUCT ABUSE SUCH AS OVER HEATED SPEAKER VOICE COILS DUE TO AMPLIFIER STRAIN, PUNCTURED, CREASED OR BROKEN SPEAKER CONES. MULTIPLE BLOWN SPEAKERS ARE NOT DEFECTS AND ARE DEEMED AS ABUSE OR ACCIDENT AND ARE NOT COVERED BY ANY WARRANTY .
THE CELESTION SPEAKER WARRANTY IS DIFFERENT. AVATAR ONLY OFFERS A 10 DAY INITIAL DEFECT EXCHANGE WARRANTY PERIOD BY AVATAR WITH THE SAME ABUSE EXCLUSIONS LISTED ABOVE. IT IS THE ONLY WARRANTY WE GIVE ON CELESTION SPEAKERS AND AVATAR IS NOT RESPONSIBLE FOR ANY POSSIBLE CELESTION WARRANTY AFTER THE 10 DAY INITIAL DEFECT EXCHANGE WARRANTY PERIOD HAS EXPIRED NOR DOES AVATAR PROCESS ANY CLAIMS FOR CELESTION.
• WHAT MODES OF SHIPPING ARE YOU USING?
- We use UPS Ground Insured exclusively for U.S. and International shipments.
• ARE YOUR PRODUCTS AVAILABLE IN OTHER COUNTRIES?
- YES – See below for details.
We now ship directly to Canada. The cost is usually just a little higher than the regular lower 48 states shipping cost. You are responsible for the brokerage/entry fee and will still be required to pay the Canadian government whatever taxes are due. You can email or call for a shipping quote.
For other countries, please email which cab you want with your postal zip code and we’ll get a quote from UPS. You can also check with a freight forwarder like shopUSA.com that we can ship to and then they can forward the package on to you. Do keep in mind that it is expensive to fly a cab to you. You can also Google freight forwarders in the US and shop for the best rates.
• WHERE CAN I GET A SLIP COVER FOR MY CABINET?
- We now stock Avatar slip covers for most of our models. They are hand sewn locally here in the Pacific Northwest.
• WHEN YOU USE A 30 WATT SPEAKER WITH A 60 WATT SPEAKER OF THE SAME OHM AND SPL SENSITIVITY, WHY DOESN'T THE POWER RATING ADD UP TO 90 WATTS?
- The reason is because the signal is going to be evenly distributed between the two speakers. You don’t want to put any more power than twice the lowest capacity wattage into the pair. This means you could damage the 30 watt speaker which is why the two wattage’s, 30 and 60, don’t sum to 90. A 30 watt speaker mixed with a 60 watt speaker makes a 60 watt capacity cab (twice the lowest one).
• DO YOU GIVE ENDORSEMENT OR ARTIST DISCOUNTS?
- We appreciate musicians wanting to be endorsed by companies but we give our best factory direct pricing to everyone.
• CAN YOU MAKE A CUSTOM SIZE FOR ME?
- Because we only do large production runs we cannot do custom sized cabinets. The cabinets are only available as they appear in the website.
• CAN I BUY THE CAB WITHOUT THE SPEAKERS?
- Yes, you get the best deals on loaded systems but let us know which cab you want speakerless and we’ll quote the price.
• HOW CAN YOU SELL THE CABS AND SPEAKERS FOR SO CHEAP?
- We buy our inventory by the truckload. We get 40 foot trucks directly from the Celestion and Eminence factory to get the best prices. Because there are 2,880 12″ guitar speakers in a Celestion 40 foot truck we can sell them directly to the end user with a savings of 40 to 50 percent.
• CAN YOU LEAVE YOUR AVATAR NAME LOGO OFF THE CAB?
- All of our cabs are shipped with the Avatar logo attached.
• THERE ARE TWO JACKS ON THE BACK OF THE GUITAR CAB. WHICH DO I PLUG INTO?
- On standard mono cabs, the two jacks are tied together in parallel so you can plug into either one and the other would be used as an ‘out’ to daisy chain to another speaker cab. On a custom stereo cab, the two jacks would be wired both as ‘ins’ but the majority of cabs are mono.
• WHAT FORMS OF PAYMENT DO YOU USE?
- We take Paypal, Visa, MasterCard, Discover or American Express or people send checks or money orders with a note describing in detail with what they want.
• WHAT OHM CAB SHOULD I GET FOR MY AMPLIFIER?
- Most solid state amps will mention either in its owners manual, or on the back of the amp itself, the lowest resistance that the amp wants to see hooked up to it. You usually don’t want to go below what it says.
Most bass guitar amps want to see no lower than a 4 ohm load because that is the load where the amp puts out the most power. The idea is that you should get either one 4 ohm cab, or two 8 ohm cabs because two 8 ohm cabs together will make a 4 ohm load. Some newer bass amps will go down to a 2 ohm load allowing you to use either one 2 ohm cab (though they are a little rare) or two 4 ohm cabs.
It’s works the same way for solid state guitar amps with single or multiple cabs. While many guitar amps can go down to a 4 ohm load there are many that only go down to an 8 ohm load. For amps with a 8 ohm load minimum you will want either one 8 ohm cab or two 16 ohm cabs (two 16 ohm cabs makes 8 ohm).With tube amps however, it is really best to try to match the amps exact load requirement. There are many different tube amp designs relating to the power transformer and output tubes. You should check with the tube amp manufacturer to see if it is appropriate to deviate away from the original desired load. Connecting a speaking with the wrong ohm load to a tube amp may sound fine but it could be stressing the tubes and transformer causing them to prematurely wear out.